Monday, February 11, 2008

HP DV9000Z Experience (HP Comes Through)

As I posted earlier, I had two of the DV9000Z's. Both failed, and one was under warranty - got it back quickly in good condition and they replaced pretty much everything on it. DV9000 #2 came back in under a week, they replaced the motherboard, LCD Bezel, LCD Cover. THey did not reformat the drive, but obviously didn't test it either...it didn't boot. I could have tried a new image, but why should I? Anyway, I had been working right along with Mr. Jeff Utigard from HP who provided great communications and actually sent me emails asking how it was going.

I think since I am in the Coast Guard, and he has fond CG memories, this might have helped??

Anyway, I emailed him today, he emailed back within an hour, said to configure a new HP system on their site, within a hundred or so over my last configuration and send him the info. I did, and HP called today and said it was being built and will ship on the 25th. My DV9000Z was a TL-56, 2 GB RAM, 100 GB 5400 RPM Drive with the lower resolution screen.....Although at the time, I paid about $1350 for it. The new one has:

HP Pavilion dv9700t customizable Notebook PC GT811AV

- Genuine Windows Vista Home Premium (32-bit)

- Intel(R) Core(TM) 2 Duo Processor T9300 (2.50 GHz, 6 MB L2 Cache, 800MHz

FSB)

- 17.0" WSXGA+ High-Definition HP BrightView Widescreen Display (1680 x

1050)

- 2GB DDR2 System Memory (2 Dimm)

- 512MB NVIDIA GeForce 8600M GS

- FREE Upgrade to HP Imprint Finish (Radiance) + Fingerprint Reader + Webcam

+ Microphone!!

- FREE Upgrade to Intel(R) PRO/Wireless 4965AGN Network Connection and

BluetoothTM!!

- 240GB 7200RPM SATA Dual Hard Drive (120GB x 2)

- LightScribe SuperMulti 8X DVD+/-RW with Double Layer Support

- No TV Tuner w/remote control

- High Capacity 8 Cell Lithium Ion Battery

No complaints, HP treated me right and was excellent to work with. I can honestly say, they have been much better than Dell. I'm not sure if I had not already worked with Mr. Utigard in the past that I would have been as successful, however if you have problems with HP computers, Mr. Utigard is the solution!!!!

Kudos to HP for customer care!!!!

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