If you have read my previous posts on this subject you know I am not a huge fan of HP, although after much pain and suffering they DID replace on of my DV9000Z's with a newer, intel based DV9000T, which works great.
Well, my "other" dv9000z had the LCD screen die (again). Again it was serviced (out of warranty) under the service enhancement program. HP was quick, they shipped it back in about 2 days, and I was pleased to see it was well packaged. I fired it up and .... and.....yeah, nothing happened. It powered, beeped a few times and died. I tried multiple times, same result.
Called HP, they said it was out of warranty. When I explained it all again (that THEY just repaired it) and it was DOA, they finally said "great news - we will repair it under warranty"..duh, I would expect no less.
So, I am waiting on it to arrive again. Last time they replaced the motherboard and reformatted the HD according to the packing list. They obviously didn't turn it on to test it though.
I did email Jeff Utigard about it, no response in a week.
For the record, this is now the 4th time this DV9000Z has been in the shop, and it was a replacement DV9000Z for my original which lasted only two months.
I'll keep you posted.
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After countless hours of research regarding the failed graphics on my 15 mo old HP Pavilion, I was intrigued to come across your blog and your HP experiences as I am not quite ready to throw away a $1500 investment or pour another $400 into it.
I think we share a common link as I'm an MH-60J pilot at Air Sta Clearwater who also lives in Land O' Lakes.
I'd be very interested in getting Jeff Utigard's e-mail address from you (if you're willing to share) and to hear any suggestions you may have. Thanks!
andylyssa@hotmail.com
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